Console Warranties at MobiTraderSA

We thoroughly test every console at MobiTraderSA before it leaves our Mossel Bay head office, and it comes with a standard 6-month warranty. If a fault appears that isn't caused by physical damage or misuse, we'll repair it and cover courier costs both ways.

What is Covered by the Warranty

Consoles Covered	PS5, Xbox Series X/S, Nintendo Switch 2, PS4, Xbox One, Nintendo Switch / Switch OLED, handheld consoles
Warranty Period	6 months from the date you receive your order
Accessories and Controllers	Not covered by the 6-month warranty. We provide 5 business days to test the accessories and controllers.
How it Works	Our qualified technician repairs faults. If unrepairable, we will replace the unit. If we cannot replace it, a refund will be processed.
Typical Turnaround Times	Depending on the nature of the repair, expect 5 to 14 days (including courier).
How to Claim	WhatsApp us on 0634787886 with your order number and details/video/image of the fault.

Faults Covered

Power Issues - Console turns off by itself or won't turn on.
Disc Drives - Won't read disc games or take disc games (applies to disc consoles).
Not Displaying - Console seems to work, but won't display on your TV/monitor.
Overheating - Loud fan noise or turns off while playing
Connectivity - Issues with Bluetooth, wifi, charging (USB ports).

Not Covered

Physical or Liquid Damage - Any drops, cracks, or other damage.
Opening or Tampering - If the console is opened by anyone, the warranty is void.
Cosmetics - Marks, scratches, or any other signs of use.
Account and Software - Any form of account bans or problems is not covered by the warranty.

How to make a Warranty Claim

Please have the following details and documents ready before contacting us for a warranty claim.

Order Number and ID: Find your original order number (sent to you via email at the time of placing the order) and a copy of the ID of the person who placed the order. These need to match our documents.
Console Serial Number: We need the serial number of the console being repaired under warranty. These need to match our documents.
Photo/Video of the Fault: To access the fault and determine what needs to be done for the repair, please include a photo or video of the fault.

Once we have these documents, we can process your warranty repair and book the courier to collect your console. We will send it directly to our technician to ensure it's repaired and returned as soon as possible.